ORDERING

Can I track my order?
Yes you can track every order in the shopping section by entering your order id and/or billing email address.

I cannot log into my account?
Email us on info@firststopfashion.co.uk and we will reset your password.

I can’t place items in my cart?
Email us on info@firststopfashion.co.uk for further advice.

I didn’t receive an email confirmation for my order?
Check your junk email. If the problem is not solved email us at: info@firststopfashion.co.uk for further advice.

Having issues with payment?
Double check that you have entered the correct billing address. If you continue to have problems email us at: info@firststopfashion.co.uk.

I appear to have been overcharged?
Email us on info@firststopfashion.co.uk so we can sort this out as fast as possible.

Item missing in delivery?
Email us on info@firststopfashion.co.uk and we will sort this out asap.

How do I amend my order?
Unfortunately if the order is complete you would have to place a new one and follow our returns procedure.

Over-charged for postage?
Email us on info@firststopfashion.co.uk and we will sort this out asap.

My order appears to have been cancelled but I haven’t cancelled it?
Email us on info@firststopfashion.co.uk and we will sort this out asap.

 

SHIPPING

Charges:
UK – £5
International/ EU – £20 (exc tax & duty)

Issues with delivery?
Email us at info@firststopfashion.co.uk and we will sort this out asap.

Change of address?
Your address must be correct at the point of purchase to confirm your purchase. We aim for the shortest lead time possible from an order being confirmed. It is most likely your order has already been despatched to you.