If your purchase is not quite what you’re looking for, you’ve got 28 days from when you received your order to have your items sent back to us for a refund. Follow these steps:
1. Please email us at email@example.com to request a returns authorisation stating your reason for return.
2. Attach the address label provided to the outside of the box and remove any original shipping labels.
3. Send your parcel back to us via secure mail.
As soon as we’ve received your return and issued your refund, we’ll notify you by email. Make sure that all of the items you wish to return from your order arrive back with us together in one shipment, so that we can process your refund as quickly as possible.
Items should be returned new, unused and with all FIRST STOP FASHION and designer garment tags still attached. Returns that are damaged, marked or altered will not be accepted and will be sent back to the customer.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
You will need to request a return before sending your items back to us please email firstname.lastname@example.org for an authorisation code.
RETURNS SHOULD BE SENT BY SECURE MAIL SO YOU CAN TRACK ITS LOCATION
All shoes must be tried on a carpeted surface until you are 100% sure you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles will not be accepted and will be sent back to the customer.
LINGERIE AND SWIMWEAR
Briefs, swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the customer.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact email@example.com.
We have made every effort to display the colours of our products that appear on FIRST STOP FASHION as accurately as possible. However, as computer monitors, and devices may vary, we cannot guarantee that your screen’s display of any colour will be completely 100% accurate.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.
Your return should be sent back to us within 28 days. Returns received outside of this time frame will be accepted for a refund at our discretion.
We’ll process your return within 3 working days of receiving your order. However, during busier periods it may take up to 7 working days.
As soon as we’ve received and taken care of your return, we’ll email you to confirm that your refund has been issued.
Please note that the refund time frame may vary depending on the payment method and processing times between payment providers:
Credit Card: Our bank will credit your account within 10 working days of receipt of your items.
PayPal: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.
All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, custom duties and sales taxes are non-refundable.